2018 Conference Workshops


Capacity Building Track

Succession Management:  The Big Picture
Vanessa Di Leo, Talent Developer, Virginia Department of Social Services - Biography

Session 1, Workshop 1 (Mon. May 21, 9:30-11am)
Attracting and keeping a dynamic and qualified staff is a key strategy to ensure that your organization continues to make an impact for decades to come. This highly interactive workshop explores the components of an effective Succession Management program, as well as potential benefits and barriers. Discover how agency mission, vision and values integrate with performance management, professional development, employee engagement and retention. At this workshop, you’ll gain valuable tools to help organize and support your Succession Management program that will impact your organization’s long term success.

Measures Matter! Use Outcomes to Tell Your Organization’s Story
Trina Willard, Principal Consultant, Knowledge Advisory Group -  Biography
Session 1, Workshop 2 (Mon. May 21, 9:30-11am)
In today’s nonprofit climate, almost everyone who is important to your organization asks you to demonstrate your value.  Funders, boards, association members, donors, and partner agencies all want to hear more about your outcomes -- the results you create -- and less about what you do. At this workshop, you will understand the differences between process measures and outcome measures and be introduced to a logic model tool. Participants will also share their experiences and participate in several exercises to demonstrate using the logic model tool and identify key audiences.

The Power of Partnerships: Leveraging Public and Nonprofit Relationships
Dr. Joe Casey, County Administrator, Chesterfield County - Biography
Session 2, Workshop 1 (Mon. May 21, 1:45-3:15pm)
When everyone partners for the greater good, the result is a more engaged community with a keen awareness of needs in your own backyard. By developing these partnerships, individual efforts at every level make an even greater impact. This workshop will explore simple ways that local government, nonprofit organizations, and private sector entities can best collaborate with residents to meet the needs of the community. Participants will also learn about community resources available at the local government level.

Strategic Plans to Action Plans
Amy Nisenson, Executive Director, The Mary Morton Parsons Foundation - Biography
Session 2, Workshop 2 (Mon. May 21, 1:45-3:15pm)
Strategic planning is critical to an organization’s long-term planning and health. This workshop will review some best practices around the strategic planning process, the role of the board, staff, stakeholders, and others that need to be engaged and involved. Once the plan is completed, what happens next? How can you ensure that there is a realistic implementation plan in place—one that assigns responsibility to staff and committees to implement objectives and initiatives to meet the goal; one that sets realistic deadlines and measurable outcomes. Does the budget reflect the needed staff, equipment, and other resources to help make the implementation realistic? Is there a fund development plan in place to assist with raising funds needed for a successful strategic plan implementation?

Beyond Focus Groups: Best Practices for Community Engagement
Sarah Milston, Founder, The Spark Mill - Biography
Session 3, Workshop 1 (Mon. May 21, 3:30-5pm)
This session will highlight key aspects of a robust community engagement program. Participants will review the community engagement spectrum and discuss best practices for co-leadership with community transformations. This workshop will feature lively discussions illustrating different examples of equity and how to avoid bad community engagement.

The Opioid Crisis: Strategies to Find Solutions
Jodi Manz, Assistant Secretary of Health and Human Resources, Commonwealth of Virginia - Biography
Session 3, Workshop 2 (Mon. May 21, 3:30-5pm)
This session will review the current state of the addiction epidemic in Virginia, looking at data around the nature of the epidemic and exploring what is being done at both the state and community level to address the crisis. Further, we will discuss the roles of individuals, organizations, and coalition in communities throughout the commonwealth.

Finding Your Organization's Place in National Service
Amanda Healy, AmeriCorps Manager, Virginia State Service Commission - Biography
Session 3, Workshop 3 (Mon. May 21, 3:30-5pm)
Does your organization have a passion for service and a desire to develop leaders? AmeriCorps could be the answer to making a real impact in your community. At this session, National Service experts will compare and contrast the different types of AmeriCorps programs -- AmeriCorps State, NCCC, and VISTA. Presenters will provide specific examples of how organizations have utilized National Service to help further their organization's missions, including reviewing outcomes attributable to the AmeriCorps members. Participants will be provided with scenarios of community and organizational challenges and strategize which AmeriCorps program(s) would be the best fit to address each situation. Participants will also work with the experts to plan their organizations' potential AmeriCorps programs through brainstorming and feedback.

Ready! Set! Get a Grant!
Laurie Rogers, Independent Grant Writer - Biography
Session 4, Workshop 1 (Tues. May 22, 8:45-10:15am)
Many organizations and agencies regularly seek support from foundations, corporations and government entities to support their programs and activities. Receiving grant funding is often vital to the success of many community programs. But is your agency positioned to be successful submitting grants? At this session, you’ll learn the essential elements you need to have in place before you begin filling out a grant application. In addition to understanding these skills, you’ll learn about a range of opportunities that grant funding can provide to your agency and realize the importance of stewardship in this process.

Gone to the Dogs!  Understanding the Difference Between Facility, Therapy, Support & Service Dogs (And Remaining ADA Compliant!)
Joy Parker, M.S. Ed., CVA, Director of Volunteer Services, Children's Hospital of The King's Daughters; Shannon Hood, CTRS, CCLS, Manager, Child Life Programs, Children's Hospital of The King's Daughters - Biographies
Session 4, Workshop 2 (Tues. May 22, 8:45-10:15am)
As pet therapy and facility dog programs continue to expand, all of us are becoming accustomed to seeing animals enter and exit public facilities. However, the Americans with Disability Act (ADA) provides specific guidelines about what qualifies an animal as a service animal versus an emotional support animal.  More importantly, do you know what questions your staff members are legally allowed to ask to determine service animal status? In this session, we will discuss the use of facility dogs at Children’s Hospital of The King’s Daughters (CHKD) and how they differ from pet therapy animals.  We will also clarify the difference between service and emotional support dogs (or dogs in purses or small carriers) and how staff can make the distinction with visitors while remaining compliant with the ADA.  Join CHKD facility dog SaraLee as you learn to identify dogs covered under the ADA and develop skills to appropriately screen dogs for entrance. Participants will be able to view CHKD's ADA-based forms for staff and visitors as examples.

Creating the Ask: Fundraising Strategies for Board and Staff
Amy Nisenson, Executive Director, The Mary Morton Parsons Foundation - Biography
Session 5, Workshop 1 (Tues. May 22, 10:30am-12pm)
Is your Board comfortable with fundraising? Is there a working partnership between Board and staff to cultivate, solicit, and steward donors? This session will provide participants with an overview of Board member fundraising responsibilities and how to work closely and collaboratively with staff in the process. Participants will walk away with best practices around fundraising, as well as the ability to better engage with donors. The workshop will include role playing scenarios and helpful handouts.

Alignment Isn’t Just for Chiropractors: Exploring Organizational Alignment
Chris Bennett, Associate Facilitator, The Spark Mill - Biography
Session 5, Workshop 2 (Tues. May 22, 10:30am-12pm)
Your organization has all the assets it needs to make the change you want to see in the world.  But are your staff, your finances and your time aligned to produce that change? This workshop will explore organizational assets and how they are aligned (or not) towards the mission and vision of your organization. Participants will walk away with an asset and alignment map, and some next steps to achieve organizational alignment.

Strengthening Volunteer Relationships through Storytelling
Sue Kindred, President, SK Consulting LLC - Biography
Session 6, Workshop 1 (Tues. May 22, 2:30-4pm)
Story brings us together. It solidifies our place in the world, helps identify a common purpose, and provides meaning to our work of creating social change. When we infuse our work with meaningful and effective storytelling, we shift our perspective from simply raising funds for our organization, to helping all of our stakeholders (particularly volunteers) tap into their own goals for giving back to their communities.  In this session you’ll learn that an organizational shift in thinking is necessary to see our relationships – both donor and volunteer – as symbiotic. We must see them as a way to help our organizational champions get their own needs met while helping us meet ours. Through robust interactive discussions, you’ll develop an understanding of the role of story in building relationships. You will also learn how stories are the bridge to help your organization and your organizational champions get their needs met and develop skills on how to craft stories in the minds of your listeners.


Volunteer Management Track

The Importance of Pre-Service Orientation: Why a Manual is Not Enough
Dr. Erin Brown, VCU ASPiRE Director, Virginia Commonwealth University - Biography
Session 1, Workshop 3 (Mon. May 21, 9:30-11am)
So you’ve recruited some amazing volunteers and everyone is excited to get started. You want to make sure these amazing volunteers come back and continue to serve your organization in the future right? This workshop guide participants on how to develop an effective pre-service orientation that will prepare volunteers for service – without overwhelming them. Participants will learn strategies for making your orientation more engaging while also delivering important program information. We’ll teach organizations to ask the questions “How much is too much information?,” “How do I make the most of my limited time with volunteers?,” and “How do I get volunteers excited for service?” At this hands-on session, participants will share best practices for pre-service orientation and review models of pre-service orientation to determine which model will work best for their organization.

Group Hug While Singing Koumbayah (or Leveraging Your Position to Build a Culture of Collaboration)
Alison Jones-Nassar, Volunteer Engagement Manager, Greater Richmond ARC - Biography
Session 1, Workshop 4 (Mon. May 21, 9:30-11am)
The research is clear. If you want to engage volunteers in roles that are impactful and strategically aligned, you can't – and shouldn’t – do it alone. This workshop will explore how you as volunteer engagement professionals can enlist the support and collaboration of your colleagues to create service opportunities that are truly responsive to the needs of your clients, organization, and community. Participants will explore the concept and characteristics of a “Culture of Collaboration” as described in recent research. Hands on activities will include the examination of the Balanced Scorecard approach to developing impactful and strategically aligned service opportunities through staff collaboration. Participants will review recommended strategies for building a culture of collaboration among their own staff.

From Good to Great: Transforming Your Volunteer Program
Theresa Brown, Director, Volunteer Solutions, Fairfax County Government Area Agency on Aging; Alexandra Stewart, Relations Coordinator, Fairfax Department of Family Services  - Biographies
Session 2, Workshop 3 (Mon. May 21, 1:45-3:15pm)
This workshop will provide comprehensive tools for volunteer managers to strengthen their volunteer programs. Participants will learn volunteer recruitment and retention strategies, the value of data management, and how to effectively engage organizations seeking to build a corporate social responsibility program. This workshop encourages participant interaction and offers opportunities to network and problem solve with fellow participants. Participants will explore the value of data management and how it tells a story of volunteer impact and program success. This session will also explain how to confidently engage organizations based on corporate social responsibility trends and teach helpful techniques on how to recruit for diversity in order to meet the identified needs of their volunteer program.

True Stories: Top 10 Volunteer Lessons Learned
Matthew Peterson, Executive Director, Habitat for Humanity of Winchester-Frederick County - Biography
Session 2, Workshop 4 (Mon. May 21, 1:45-3:15pm)
Through true anecdotal stories, the presenter will use real-world experiences and scenarios to teach a prioritized list of key volunteer lessons learned. For each story (in prioritized order from 10 down to 1) the presenter will describe a true story gleaned from years managing volunteers all over the world. These stories will encapsulate the most important lessons learned and how those lessons can be applied to everyday situations. The presenter will set the stage with a colorful story of a real-world disaster or humanitarian assistance response that involved volunteers, what happened, and most importantly, what was the key lesson learned. Through these stories, participants will learn pitfalls to avoid, and ways to succeed, when leading volunteers in tough situations.

Debunking the Myth of the Slacker Millennial: Leveraging the Power of Young Adults
Dr. Erin Brown, VCU ASPiRE Director, Virginia Commonwealth University; Jacob Sexton, Virginia Commonwealth University; Nazirah Vines, Virginia Commonwealth University - Biography
Session 3, Workshop 3 (Mon. May 21, 3:30-5pm)
This interactive session will explore the role of millennials in society and how they can contribute to the public good. Presenters will receive practical advice from two highly engaged millennials who will share their personal experiences working with community agencies as volunteers. In addition to uncovering the facts behind many of the stereotypes regarding millennials based on recent research, participants will learn how to effectively leverage the positive attributes of millennials while also gaining skills to navigate common challenges. This fun and interactive session will involve audience engagement to include whole group sharing, small group work, think-pair-shares, scenarios/role plays, and charting.

Panel Discussion: The CVA Credential - A Mark of Excellence
Sarah Wilson, Director of Child and Youth Programs, NAMI Virginia; Kathy Perun, St. Joseph's Villa - Biography
Session 3, Workshop 4 (Mon. May 21, 3:30-5pm)
Credentialing in any profession increases credibility, promotes learning, and supports career development.  In this session you’ll learn about a unique performance-based, self-study program for becoming Certified in Volunteer Administration (CVA), and how it can benefit you and your organization.  This international certification program is relevant for all types of settings and is intended for individuals with at least three years of experience leading volunteer engagement. Participants will learn the process for earning the CVA credential – exam, portfolio, timeframes, fees, registration, candidate support, recertification requirements, etc. This session will also feature a panel discussion on the characteristics and philosophy of a competent professional and the benefits to individual professionals and their employers.

Hosting Successful Outreach Events on a Budget
Debby Loggans, Volunteer Center Manager, United Way of Southwest Virginia; Mary Anne Holbrook, United Way of Southwest Virginia  - Biographies
Session 4, Workshop 3 (Tues. May 22, 8:45-10:15am)
Events. Love them or hate them, we all have to host them. Learn how to manage and plan a successful event from United Way of Southwest Virginia's experienced leaders. A 2017 winner of the Governor's Awards for Excellence and Innovation in Education, their 2017 Careers Expo for Youth utilized more than 300 volunteers, more than 200 professionals, 17 school systems, numerous faculty and administrators and 4,300 students! Learn how they, along with hundreds of volunteers, managed to make it happen and happen BIG! Participants will take a quiz to see how much they know about utilizing volunteers for their events and then hear from experienced professionals who will provide samples of planning tool, including timelines, job descriptions, talking points, etc. Ultimately, participants will learn practical skills to plan their next event with confidence.

Enhancing Your Organization’s Data Capacity: Building a Data-Driven Culture and Setting Up a Data System
Dr. Teresa Garcia Duncan, Ph.D., President, Deacon Hill Research Associates; Andrew MacDonald, M.P.P, Senior Associate, ICF - Biographies
Session 4, Workshop 4 (Tues. May 22, 8:45-10:15am)
This interactive workshop will address key principles in building a data-driven culture: 1) Making data a part of an ongoing cycle of improvement; 2) Teaching staff to examine their own data and set goals; 3) Establishing a clear vision for organization-wide data use; 4) Providing supports that foster a data-driven culture within the organization; and 5) Developing and maintaining an organization-wide data system.

Is Your Volunteer Program At Risk?  Protect Your Organization with a Comprehensive Risk Management Program
Leigh-Anne Cade, Director of Training, VOLUNTEER Hampton Roads; CallahTerkeltaub, Services Coordinator, VOLUNTEER Hampton Roads - Biographies
Session 5, Workshop 3 (Tues. May 22, 10:30am-12pm)
Volunteers are an integral part of organizations making an impact to their constituents. Because you rely so much on these individuals, it is important to protect them as a valuable part of your organization and protect your organization from potential harm as well. In this workshop, participants will learn the basics of building a comprehensive volunteer risk management program. This session will examine the process of identifying potential threats to your organization, evaluating possible financial and legal impacts, and taking measures to eliminate or reduce the risks inherent to your volunteer program. Participants will break into small groups and analyze a volunteer program risk scenario. Group discussion and a question and answer period will also be included so that participants can exchange ideas with their peers.

Using Social Media Marketing as a Powerful Tool to Promote Volunteerism
Susan Long-Molnar, Managing Communications - Biography
Session 5, Workshop 4 (Tues. May 22, 10:30am-12pm)
Are you optimizing your social media networks to build your volunteer base? If not, you’re missing out on a powerful tool to not only increase the number of volunteers serving your organization, but also motivate them to continue to volunteer. In this workshop, you’ll gain an understanding of how social media can support your volunteer programs and learn how to build a strategic plan for your digital marketing efforts. Participants will develop strategies using Facebook, LinkedIn, and Twitter, along with other media to engage, recognize, and promote overall volunteerism. Hands on activities will include practicing techniques for using and repurposing content for maximum impact.

Serving Vulnerable Populations: What Social Workers Can Teach Volunteer Managers (and Vice Versa)
Alison Jones-Nassar, Volunteer Engagement Manager, Greater Richmond ARC - Biography
Session 6, Workshop 3 (Tues. May 22, 2:30-4pm)
Thanks to decades of research, volunteer engagement professionals have a formal set of best practices that guides our work regardless of the type of organization or cause affiliation. But when our organizations serve client populations designated as “vulnerable,” it’s important that we exceed certain standards and give additional emphasis to others. By doing this, we earn the trust of our social work colleagues, enhance operational integrity, and communicate the message that our efforts directly support the delicate work of human services. This workshop will identify ways in which volunteer managers and social workers can work together to make sure that our vulnerable clients receive the best services and the most sensitive support from both paid and unpaid team members.  Participants participate in group discussions to compare specific onboarding and training practices and identify gaps that can be rectified for different types of vulnerable populations. 

Volunteers - Here Today, Gone Tomorrow?
Jane Wenner, Outreach Coordinator, Gloucester County; Candice Smith, Gloucester County Emergency Management - Biographies
Session 6, Workshop 4 (Tues. May 22, 2:30-4pm)
More and more organizations are shifting their focus from volunteer recruitment to understanding and addressing their retention rates. This workshop introduces ways to keep volunteers engaged and how to retain them.  Participants will learn the different personality types of volunteers and how to engage them and utilize strengths. This session will also highlight how to recruit form unlikely sources to obtain volunteers that will be motivated to stick around. Participants will interact by sharing ideas and have fun identifying personalities of their workshop peers to illustrate the importance of recruiting potential long-term volunteers.

Discussion of Local Volunteer and Civic Engagement Initiatives
Vanessa Diamond, Sr. VP, Civic Innovations, The Community Foundation Serving Richmond and Central Virginia - Biography
Session 6, Workshop 5 (Tues. May 22, 2:30-4pm)
Through facilitated discussions, volunteer managers, members of the Governor's Advisory Board on Service and Volunteerism, and others will have the opportunity to share information about local community solutions and obstacles to increasing volunteerism and civic engagement.


Personal/Professional Development Track

How to Manage Your Board -- Without Them Knowing They are Being Managed!
Sarah Milston, Founder, The Spark Mill - Biography
Session 1, Workshop 5 (Mon. May 21, 9:30-11am)
Your board is the public face of your organization and often serve as your chief cheerleaders and fundraisers. Your board is also responsible for steering the organization towards meeting its mission and ensuring its financial stability. They can prove to be useful, harmful, or dead weight for your organization. At this session, you’ll learn tips to manage the board for the best impact for your organization. Participants will receive concrete examples for board engagement and review case studies of poor and excellent board engagement.

The Prescription for Helping Others? Putting Health & Wellness First!
Pamela Milne, Certified Nutrition and Wellness Consultant (Coach) , O Street International - Biography
Session 1, Workshop 6 (Mon. May 21, 9:30-11am)
Maintaining a healthy lifestyle fueled with a nutritious diet, exercise, sleep, and stress relief, promotes increased energy, improved mental clarity, and overall productivity in employees. When people are feeling better, they perform better! This practical interactive workshop will address the positive impact and benefits of implementing health and wellness programs for employees – as well as focus on the importance of individual health (mind, body, and soul). Participants will understand the incredible impact an organization can have on its employees by reminding them of the importance of their well-being, encouraging healthy lifestyle practices, and engaging as a group to reach health goals. This workshop will provide tools, tips, and materials employees can use in order to plan, execute, and improve upon maintaining a healthy lifestyle. Participants in this session will be eligible to win a customized employee wellness program package through a raffle at the end of the workshop. This workshop will leave participants with an energized, excited, reignited motivation to focus on their well-being!

Healing Sounds: Mindfulness Through Listening
Emily Robinson, Virginia Sexual and Domestic Violence Action Alliance - Biography
Session 2, Workshop 5 (Mon. May 21, 1:45-3:15pm)
This session explores the use of group sound-making as a healing practice and an aid in building trust and broadening communication within an organization or working group. The workshop will feature group activities centering on building mindful listening practices into organizational structures, group sound meditations, and a sonic healing session. Participants will have the opportunity to rest and restore their minds -- often a need at conferences where information tends to be processed in mass quantities! At the end of this session, you will understand how to build the framework for building deep listening practices into your work, gain skills in building a mindfulness/self care practice for yourself, and understand how to lead group sonic mediation activities within your organizations.

Creative Problem Solving Through Innovative Design Thinking
Chris Bennett, Associate Facilitator, The Spark Mill - Biography
Session 2, Workshop 6 (Mon. May 21, 1:45-3:15pm)
Albert Einstein is quoted to have said "We can't solve problems by using the same kind of thinking we used when we created them.” So how can we think differently about the challenges facing our organizations? Utilizing “design thinking” is one effective way to change our perspectives. Design thinking is about identifying and working within given constraints to arrive at innovative and generative solutions. In this hands-on workshop, participants will explore design thinking through a fun-filled gamified experience to address complex problems and social ills.  Participants will walk away with practical and actionable design tools that can be applied with teams to solve problems in their context.

Dude, Where's the Meeting?! Managing Multiple Generations in Your Workplace
Lil Dupree, Executive Director, Appalachian Community Action Agency - Biography
Session 3, Workshop 5 (Mon. May 21, 3:30-5pm)
This is the first time in modern history when there have been 3-4 generations in the workplace at the same time -- Traditionalists (yes, still a few!), Boomers, Gen X and Millennials (or Gen @). This unique dynamic offers both challenges and opportunities. This workshop will break down the typical characteristics and needs of each generation and reveal the most common areas of friction between them.  This highly interactive workshop will use music, cartoons/memes, and audience participation to help teach techniques to maximize positive interactions and build a generationally inclusive culture. Participants will leave with practical tips on how to motivate, appreciate and occasionally referee their multi-generational staff!

Team Communication Styles: Roadmap to Success
Sarah Harvey, Program Specialist, Virginia Department of Social Services - Biography
Session 4, Workshop 5 (Tues. May 22, 8:45-10:15am)
Effective communication with a variety of audiences is a critical skill for employees who want to advance professionally. Participants will examine four DiSC (Dominance, Influence, Steadiness, and Conscientiousness) communication styles to identify their own preferred style and understand the impact of communication on interpersonal interactions in the workplace. 

Social Connectedness and Optimal Well-Being
Gigi Amateau, Greater Richmond Age Wave - Biography
Session 4, Workshop 6 (Tues. May 22, 8:45-10:15am)
There’s no doubt that technology has changed how we connect with our friends, family and coworkers. Even though there are more ways than ever to stay connected with our community, these same networks are resulting in a new type of social isolation. This interactive workshop presents research related to social isolation and social connectedness through the “Four Pillars of Well-Being” -- Physically Fit, Emotionally Sound, Mentally Strong, and a Living with Meaning. Participants will learn how social connection impacts health and well-being, explore and identify individual social networks, and practice connecting with others in safe, supportive ways.

Using Personal Power to Make an Impact
Vanessa Di Leo, Talent Developer, Virginia Department of Social Services - Biography
Session 5, Workshop 5 (Tues. May 22, 10:30am-12pm)
At this session, participants will explore the benefits and uses of personal power at work.  You’ll gain everyday techniques to build personal power and discover how the right mix of persuasion and influence will help you get the job done. Learn how personal power differs from position power, and how it impacts teamwork, productivity and innovation. Discover ways to build trust, respect and confidence while empowering those around you AND yourself. Use your newfound power to get to the "Yes!" and boost your career success.

Robert's Rules Made Simple
Ken Morgan, Virginia Association of Vol Rescue Squads - Biography
Session 5, Workshop 6 (Tues. May 22, 10:30am-12pm)
Whether you are a member or leader of an association or community group, you can benefit from understanding some of the basic rules of parliamentary procedure.  Ken Morgan, a Registered Parliamentarian and certified trainer for Robert’s Rules Made Simple, will guide participants on the basics of parliamentary procedure. This workshop will include an overview of the seven fundamental motions in Robert’s Rules, the pyramid of precedence in motions, and how the common language in Robert’s Rules allows members to work together to improve their organizations. Participants will be able to utilize their understanding of parliamentary procedure to have increased confidence in meetings and facilitate group discussions in a meaningful way.

More Than Cheerleading: Effective Ways to Motivate Your Team
Sarah Harvey, Program Specialist, Virginia Department of Social Services - Biography
Session 6, Workshop 5 (Tues. May 22, 2:30-4pm)
To motivate your team, you first must understand them. At this session, participants will be able to recognize that motivators vary from person to person. Through highly interactive discussions, you will understand several theories of motivation and find out what motivates employees. Participants will also learn how to apply motivational techniques to achieve maximum performance from their team.