Program Directors are expected to have strong member management systems to ensure members have a successful service experience. Program Directors must ensure that members have adequate supervision from a qualified supervisor. A qualified Site Supervisor will have a thorough knowledge of your program and its goals, as well as the requirements and expectations of AmeriCorps service, and be able to communicate those goals and expectations to members. Supervisors should have a clear idea of what a member’s day-to-day service activities are, as well as what activities are prohibited.
Additionally, Program Directors and Site Supervisors should develop strong networks and systems of communication with members.
Strong AmeriCorps member management, including direct supervision, helps programs achieve an overall goal of 100% member retention.