Customer Satisfaction

Customer Satisfaction is critically important to the continuous improvement of services, and is required by the Organizational Standards. Below you will find resources on customer satisfaction, sample surveys and information on analyzing customer satisfaction data.

From OVCS - The following resources were developed by OVCS for Virginia Community Action Agencies.

• Customer Satisfaction Presentation (PPTX)

From the Field - The following resources were found by OVCS staff and others to be helpful resources and templates on Customer Satisfaction.

• Customer Satisfaction Research (PDF)
• Customer Satisfaction Framework (PDF)
• Sample Customer Satisfaction Survey (PDF)
• Sample Customer Satisfaction Survey (PDF)
• Survey Tools (PDF)